Shipping Policy

This Shipping Policy explains how Falcon Digital Video handles dispatch and delivery for orders placed on this website. It should be read with our Terms & Conditions and Refund & Exchange Policy.

Specific charges, destinations and timelines can change. Where checkout displays a shipping amount or delivery note for your order, that information applies to that order. For anything not shown at checkout, contact customer support before you place the order.

After you place an order, Falcon Digital Video reviews stock, the delivery address and the payment method selected at checkout. Processing typically begins when the order is accepted and, for bank transfer orders, when payment has been confirmed.

Incomplete addresses, unpaid bank-transfer orders, or items that need to be confirmed with you may delay processing. We may contact you using the phone, email or WhatsApp details on the order.

Delivery is arranged to addresses in Sri Lanka where Falcon Digital Video can reasonably dispatch an order for the destination you provide. Coverage can depend on the product, the address and the dispatch option available at the time.

If we cannot deliver to your location, we will contact you using the details on the order. Do not assume that every district or remote location is served until checkout or customer support confirms it for your order.

Delivery times vary by destination, stock, order contents and the dispatch method used. Falcon Digital Video does not publish a fixed island-wide timetable on this page.

If an estimated timeframe is shown at checkout or confirmed by our team for your order, treat that as an estimate only. Public holidays, weather, courier disruption and incomplete addresses can extend delivery.

Shipping charges and delivery timelines will be displayed during checkout where applicable. If a shipping amount or free-shipping note is shown for your cart, that figure applies to that order.

Extra handling for bulky, assembled or specially packed items may be confirmed with you before dispatch. Unless we state otherwise, shipping amounts shown at checkout are those used for that order.

If you placed the order while signed in, you can view order status from My Account. If a tracking reference is issued for your parcel, Falcon Digital Video may share it by phone, SMS, WhatsApp or email.

Tracking availability depends on the dispatch method used. If you do not receive tracking details and need an update, contact support with your order number.

If a parcel is delayed, missing, opened in transit, or does not match the invoice, contact Falcon Digital Video promptly with your order number and any photographs. Keep the packaging where practical.

Claims about damaged, defective or incorrect goods are also described in the Refund & Exchange Policy and, where a warranty applies, the Warranty Policy.

You are responsible for providing a complete, accurate delivery address and a reachable phone number. Falcon Digital Video is not able to guarantee redelivery or recovery of a parcel sent to an address you entered incorrectly.

If you notice an error before dispatch, contact us immediately. After dispatch, correction depends on the courier or dispatch method and may not be possible.

If a delivery attempt fails because nobody is available, the address cannot be found, or the recipient declines the parcel, additional attempts or return-to-sender handling depend on the dispatch method used.

Extra costs arising from a failed delivery that is not caused by Falcon Digital Video may be charged to the customer if they are confirmed by our team.

Delays can occur for operational reasons outside our direct control. If your order is taking longer than the estimate given for that order, contact us with the order number so we can check the latest status.

A delay does not automatically cancel the order or create a cash refund. Cancellation, if any, follows the Refund & Exchange Policy.

If the outer packaging arrives damaged, note this with the delivery person where possible, photograph the parcel before and after opening, and contact Falcon Digital Video the same day.

Do not discard damaged packaging until we confirm we no longer need it. Verified transit damage is handled as a delivery issue, not as a general return.